Refund & Cancellation Policy
Last updated: 17 July 2026
This policy explains when you get money back on payments made to hello placements. Our sessions are live, one-to-one, and happen at a fixed time, so please read this before you pay.
1:1 mentorship call (₹69 seat deposit)
This call is free in the sense that it costs you nothing if you show up. We ask for a ₹69 deposit only because, when it was free to book, most people who booked never came, and that seat could have gone to someone who needed it.
- Attend the call and tell us it was not worth your time, and we refund the full ₹69 at the end of the call. You do not need to give a reason or fill in a form. Just tell us.
- If you do not attend, or arrive so late that the call cannot really happen, the deposit is not refunded.
- Need to reschedule? Tell us before the call and we will move it. Your deposit stays with you.
DSA framework session (₹1,499 + 18% GST)
The session is paid in full when you book it, and it is non-refundable. You may reschedule it once if you tell us in advance. If you do not show up without telling us, the session is treated as delivered.
Follow-up support weeks (₹999 + 18% GST each, up to 2 weeks)
These are optional and can be added when you book the session, or asked for during the session itself. They cannot be added once the session has ended. Once bought, a support week is non-refundable. Week 2 can only be bought after week 1.
Mock interviews (₹599 for 1 hour, ₹999 for 2 hours)
- Mock interviews are paid in full when you book. That payment holds your seat and is non-refundable.
- You cannot cancel a mock interview. You can reschedule it once, if you tell us at least 24 hours before the session.
- If you do not show up, the session is treated as delivered. There is no refund.
- If we need to cancel or reschedule on you, you always get a full refund or a new slot. Your choice.
How refunds are paid back
Refunds go back to the payment method you used, through our payment provider. A deposit refunded at the end of a session is issued the same day. Depending on your bank, it can take 5 to 7 business days to show up in your account. To ask for a refund, email hello@helloplacements.com with your name and payment details.
Contact us
Questions about a payment? Email hello@helloplacements.com.